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Greg Brashier: Emerging Trends in Small Business Communications

Headquartered in San Jose, California Virtual PBX® is the Communications Service Provider pioneer. Virtual PBX provides PBX and telephony disaster recovery services empowering companies to implement enterprise level PBX solutions without the high costs of equipment or service-maintenance contracts. For decades PBX’s have been costly to implement with limited scalability. Due to heavy hardware and implementation costs of traditional PBX and defragmentation of the corporate landscape, traditional PBX systems will become obsolete. They will be replaced by virtual switching services empowering companies to implement telecommunications strategies that fit their needs independent of their location.

Rake Narang: Please describe the hosted PBX market and why it’s important for small businesses, and explain how Virtual PBX serves that market.

Greg Brashier: Virtual PBX offers a hosted PBX phone service that is targeted to starts up and SMB businesses. Virtual PBX allows companies to have a fully automated phone system up and running in a matter of minutes. The company provides hosted VoIP services, meaning that all of the hardware is stored at an offsite location.

With cutting-edge technology like hosted VoIP, small businesses can benefit from all of the great features that advanced phone systems offer at a fraction of the cost. Cloud-based PBX systems are the golden ticket for small businesses seeking to lower their bottom line since there are little or no up-front costs for installation and deployment or maintenance and upkeep.

By reducing entry and service costs, while providing a low-cost way to scale service as the business grows, hosted PBX phone solutions even out the network services playing field and allow small businesses a chance to succeed alongside large enterprises.

About Greg Brashier

Rake Narang: Do you have any specific examples of how small business customers use Virtual PBX for their business telephone system and how they benefit in terms of cost savings and advanced capabilities compared to a conventional system?

Greg Brashier: Virtual PBX is an ideal solution for entrepreneurial customers like Budget Dumpster, a waste service provider. The company started off small with less than five employees and a modest call volume, but began growing exponentially within its first few years. In fact, the company tripled in growth from its first year to its second year. But as Budget Dumpster began hiring more employees and call volume started to spike, their telephony provider at the time just couldn’t scale with them. Virtual PBX offered them just what they needed - incredible scalability and flexibility, making it simple for Budget Dumpster to add on phone lines as business demands grew.

Virtual PBX also works well for Budget Dumpster’s remote employees. Working out of the office shouldn’t limit your connectivity to clients or the rest of your team. With hosted VoIP, Budget Dumpster’s telecommuters have access to complete business phone system features whether they are working from their home office, a local coffee shop, or even the airport.

Plus, Virtual PBX offers many useful tools for tracking analytics. By simply logging into the system, it is easy to view how many people are on hold at any one time. Virtual PBX allows Budget Dumpster to track its analytics regarding call volume, so it is clear which areas need more help and where the company needs to allocate its marketing resources. Additionally, the call recording feature is invaluable for training purposes and for resolving issues with customers.

Rake Narang: What makes your product an ideal solution for small and mid-sized businesses?

Greg Brashier: Savvy SMB owners understand that good communication is the foundation of every successful business relationship. That’s why choosing the right business phone system is absolutely essential. For small business owners looking to foster mutually beneficial relationships between their customers, partners and employees, a hosted VoIP system provides the ideal combination of features, price, and scalability.

One of the most important benefits of hosted VoIP is its cost efficiency. A hosted PBX solution lowers the initial costs of setting up a business-grade phone system. This provides even the smallest business with world-class phone services that have previously been limited to FORTUNE 500 companies.

A hosted VoIP phone system also offers unmatchable scalability and flexibility. You can quickly add phones and users without having to stress over equipment upgrades. And if your business is ever experiencing a lean time, it’s also just as easy to scale back your telephony services to better fit your budget.

Additionally, hosted VoIP allows smaller businesses to maintain a professional “big business” image even if the entire company consists of 10 employees who all work remotely from home. Forget the mobile phones – service is often unreliable and it can look amateurish if your primary mode of communication is recognizable as a cell phone. VoIP phone services offer features like conference calling, virtual receptionists and call queues. And the best part is that you can enjoy all of these features on any phone, anytime, anywhere.
Rake Narang: What upcoming trends do you see emerging in small business communications?

Greg Brashier: One emerging trend in small business communications that is quickly taking off is an increase in remote and mobile communications. A VoIP phone system makes telecommuting a seamless process. Employees can harness all the capabilities of a corporate phone system from the comfort of their homes, while on the road, or even while traveling abroad. You can dial from your office’s phone line, have calls transferred, access your voicemail, and conference call just as if it were a normal day in the office.

A hosted phone service product like Virtual PBX Complete with VoIP Anywhere is an ideal tool for small businesses with a large number of telecommuters. This technology permits remote or mobile workers to use their personal smartphones and computers as VoIP handsets with full business phone system functionality. You can use any standard SIP softphone to make or receive high-quality calls from any location, just as long as you have access to Wi-Fi. It’s the perfect solution for cutting down on roaming costs during long distance business trips.

Working away from the office doesn’t have to mean feeling disconnected from your team members or business clients. With a VoIP phone system, you can stay linked to your network without missing a beat – even if you’re thousands of miles away.
Company: Virtual PBX
111 N. Market Street, Suite 1000 San Jose, California 95113 U.S.A.

Founded in: 1997
CEO: Paul Hammond
Public or Private: Private
Head Office in Country: United States
Products and Services: Virtual PBX’s hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Small business owners can forget the hassles and costs of buying and maintaining their own PBX hardware. With Virtual PBX, employees, whether in one location or far-flung, can focus on serving customers while Virtual PBX provides the advanced features and responsiveness that companies need for a competitive edge. Virtual PBX also offers a backup phone service to ensure that businesses stays up and running should disaster strike.

Company’s Goals: The Virtual PBX mission is to be the leading virtual switching service provider of PBX services starting with the North American market expanding into EMEA and South America.
Key Words:
Business VoIP, Hosted VoIP, PBX Phone Systems, Business Telephone Systems, Internet Telephony, Unified Communications, Telecommunications/telco, Next Generation Network, Small Business Technology